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Take me away, mom Animals on the Road	“Water Margin” on eggs Cat the occupier Adorable animals pose like stars Cuddle up together, battling against blizzard Sunshine in the life

 

 

售后问题

海淘一族也不是顺风顺水的，遇到售后问题怎么办，以下这些表达可以帮助你和国外客服沟通。

账号登陆出现问题

►My account is (账号邮箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.

我的账号是xxx，现在用我的密码无法登陆账号，能否帮我查看一下账号注册状态？谢谢。

催促网站发货

►My order number is (订单号), which was placed on (订单日期). I kindly request you accelerate the processing. Thanks.

我的订单号是XXX，某月某日下单，请快一点发货谢谢。

要求发货合箱

►My order number is (订单号), which was placed on (订单日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.

我的订单号是XXX，某月某日下单。我想询问一下是否可以把我的订单都合在一起发货，不要分开发货，谢谢。

申请退货

►My order number is (订单号), which was placed on (订单日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.

我的订单号是XXX，某月某日下单。由于宝贝的颜色和我想的不一样，现在想退货。可否给我一个免费退货标签？谢谢。

追问快递号

►My order number is (订单号), which was placed on (订单日期). Is it possible that I have the tracking number of it? Thanks.

我的订单号是XXX，某月某日下单。可否告知快递追踪编号？谢谢。

要求退回差价

►My order number is (订单号). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.

我的订单号是XXX。我从你们网站买了这件商品没几天就发现宝贝降了8刀。你能不能给我补回差价，把钱打到原信用卡账号上呢？谢谢。

追问砍单原因

►My order number is (订单号), which was placed on (订单日期). I found that you have cancelled it without notifying me. May I know the reason?

我的订单号是XXX，某月某日下单。我发现你们没有通知我，就把我的订单取消了，可否告知原因？

修改送货地址

►My order number is (订单号), which was placed on (订单日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.

我的订单号是XXX，某月某日下单。能否修改一下我的送货地址？我的新地址是XXX。谢谢。

▌售后相关词汇

online dispute网上纠纷

negative comment/feedback差评

rate this item给宝贝评分

write a review评价

buyers shows买家秀

change or cancel an order修改或取消订单

track a package/parcel追踪包裹

returns and refunds退货、退款

replace or exchange items换货

return a gift退还礼品

check return status查看退货状态

print return label打上退货标签

prepare package准备包裹

掌握了以上英语，相信上各大海淘网站，从支付到个人信息填写，再到和客服反映问题都没有问题了！

记不住的就赶紧收藏或者分享吧，跟上时代步伐加入海淘大军，尽情买买买吧！